Customer Support

Contact Us Policy

Thank you for considering reaching out to Wash GEC. This policy outlines the terms and guidelines for contacting our customer support team regarding inquiries, assistance, and feedback.

Email Support Call 847-323-8384
Team Contacts 3 Direct Contacts
Primary Support kole.greffin@washgec.com
Business Hours Mon–Fri, 9 AM–7 PM EST

Contact Channels

You can get in touch with the Wash GEC team through the following contact channels. For faster support, please include your name, order number if applicable, and a clear description of your inquiry.

Founder & President Kole Greffin Primary support and general inquiries kole.greffin@washgec.com +1 847-323-8384
Director of Sales & Operations Will Voisard Sales, operations, and project support will.voisard@washgec.com +1 847-372-2456
Business Development Manager Owen Mader Business development and customer support Owen.Mader@washgec.com +1 717-818-3370

Business Hours

Our customer support team operates during the following business hours:

  • Monday to Friday: 9:00 AM – 7:00 PM EST
  • Saturday and Sunday: Closed
Business hours may change during holidays or special circumstances. Any adjustments may be communicated through our website or social media platforms.

Response Time

We aim to provide timely responses to inquiries received during our business hours. Response time may vary depending on the volume of inquiries received.

While we strive to address concerns as quickly as possible, please allow up to 24 hours for a response.

Providing Information

When contacting us, please provide accurate and complete information related to your inquiry. This helps our team assist you more effectively.

  • Your name and contact information
  • Order number, if applicable
  • A clear description of the issue, question, or request
  • Photos, product details, or documentation when relevant

Privacy and Security

We are committed to protecting your privacy and the security of your information. Any personal information you provide during your communication with us will be handled in accordance with our Privacy Policy.

Professional Conduct

We kindly request that all communication with our customer support team be conducted in a respectful and professional manner. Our team is here to assist you and help provide a positive experience for all parties involved.

Feedback and Suggestions

We appreciate feedback and suggestions that help us improve our products and services. If you have ideas or recommendations, we encourage you to share them with our team.

Changes to This Policy

Wash GEC reserves the right to modify, amend, or update this Contact Us Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By reaching out to Wash GEC through our contact channels, you acknowledge and agree to the terms outlined in this Contact Us Policy.

Need further assistance?

Contact the Wash GEC customer support team for inquiries, assistance, feedback, or product-related questions.

Contact Support