Customer Information

Standard Terms & Conditions

Review Wash GEC warranty coverage, lead times, and payment requirements for lighting products and digital menu solutions.

2 Years Standard Lighting Warranty
1 Year Standard Digital Sign Warranty
8 Weeks Typical Digital Menu Lead Time
2 Weeks In-Stock Lighting Lead Time
01

Warranty

Wash GEC provides a standard two (2) year warranty on all lighting products from the date of purchase. Digital signs come standard with a one (1) year warranty, but two (2) and three (3) year warranties are available for an additional fee.

02

Digital Menu Lead Times

Digital menus typically have a lead time of eight (8) weeks from the order date. Expedited air freight is available, resulting in a two (2) week lead time. Customers are responsible for expedited freight charges and must make Wash GEC aware of any expedited freight requests at the time of order.

03

Lighting Lead Times

Lead time for in-stock lighting products is approximately two (2) weeks. For larger orders or full-site lighting projects, Wash GEC recommends placing orders eight (8) weeks in advance of the desired on-site delivery date. We appreciate your cooperation in an effort to meet expected delivery timelines and provide a first-class customer experience.

04

Payment Terms

Wash GEC currently accepts ACH, wire transfers, and credit card payments. Payment in full is required when the order is placed.

Have questions about warranty, order timing, or payment options? Contact Wash GEC for support before placing your order.